Refunds & cancellation

Cancellation is self-service and takes effect at the end of the period you have already paid for. Nothing is deleted when you cancel: the account continues to the end of the term and then stops renewing.

A monthly plan is not refunded part-way through a month. You keep it until the period ends.

The reason we can be plain about this is the 14-day free trial: nobody pays us anything before they have used the product for two weeks with no card on file.

An annual plan is not refunded, in full or in part. Once paid, the year is yours to use: cancelling stops the next renewal, and the plan runs to the end of the year you have paid for.

We email you 14 days before an annual plan renews, so a renewal is never the first you hear of it.

If you are a consumer in the EU, the EEA or the UK you have a statutory right to withdraw within 14 days of purchase, and nothing on this page reduces it. Tell us and we refund, without needing a reason. This is the one case in which we refund.

Businesses do not have this right, and a purchase made with a validated VAT number is treated as a business purchase.

Back to the card or account it came from, through Stripe, usually within five to ten business days depending on your bank.

If you paid in a currency other than the one we settle in, the refund converts at the rate on the day it is issued rather than the day you paid. That means the amount arriving back can differ very slightly from the amount that left. We do not adjust for it in either direction.

Cancelling stops the billing. It does not close the account, and it does not delete anything. If you close the account, a 90-day period begins during which you can still sign in and read everything; exporting needs an active paid plan. We write to you at closure, at 60 days, and 7 days before the data is destroyed.

Your clients’ own links - a booking page, a signing link, a questionnaire already sent - keep working until the account is actually closed. See the Terms, clause 8.